The employer’s trusted resource for onsite health, fitness, pharmacy and wellness centers

What is an Onsite Clinic?

A workplace “onsite clinic” is a setting where an employer offers one or more medical and wellness services, delivered by licensed providers, to all or a designated portion of its active population and other eligible individuals. Today’s clinics are often referred to as “health and wellness centers,” due to the wide range of first aid, occupational health, acute, primary, specialty, condition management, wellness and ancillary services offered at the location.  Many started as occupational health clinics, treating minor injuries and serving workplace health and safety needs, but have expanded in to primary care and other areas.

It is commonly part of the health benefit options that an employer offers to its workers. While most health care clinics are located in close proximity to the workplace, a growing number are near-site or shared clinic locations, serving populations not working in a single location or from multiple employers. The objective is to provide easy access and immediate attention, at little or no cost, for a host of services and products that an employee would normally have to leave the worksite to obtain.

As a result, onsite clinics, offering a variety of settings and staffing, are quickly gaining in popularity, especially among mid-large employers of all industries. These facilities may be sponsored by public or private employers, union groups or other plan sponsors. Even smaller employers can have a nurse or other provider offer screenings, preventive care, coaching or minor services at minimal cost and still reap the benefits.

Employer-sponsored onsite clinics are all unique, reflecting the demographics, culture, geography and clinical needs of the employer and its workers, as well as the medical resources available in the local community.

Benefits of an Onsite Clinic

There are many reasons why employers of all sizes should consider an onsite clinic, including:

  • Offering convenient access to health care services will reduce lost productivity that results from a worker taking 3-4 hours to leave the worksite, travel, wait for and see health care providers and to obtain drugs and services
  • Making first aid and acute services available at the worksite will reduce the use and cost of hospital emergency rooms – the highest cost setting for obtaining medical services – for non-emergency conditions
  • Providing low or no cost resources and treatment will increase use of preventive and wellness services and programs, lessening the severity of common illnesses, augmenting management of chronic conditions that require regular checkups, improving medication compliance and patient outcomes overall
  • Investing in well-being of employees with workplace ‘health and wellness’ benefits can help attract and retain employees – clinics are often viewed as the most popular benefit by workers
  • Delivering medical, pharmacy and therapy services at the worksite will reduce overaIl costs, as there will be no required revenue margins placed on top of the services or products provided to patients at the clinic
Why Employers Need an Onsite or Near-Site Clinic.

How Onsite Clinics Differ

Each onsite clinic’s services, cost-sharing, use privileges and staffing, should be customized to meet the needs of a specific organization and employer benefit strategies. These must be reflective of the objectives of the sponsoring employer (i.e., lowering medical costs, offering convenient access to providers, improving health and productivity of the population, reducing unnecessary services) and the medical needs of the population.

Eligible Population

In most instances, an onsite clinic is limited to employees who participate in a given health insurance plan. However, as the value of the clinic becomes apparent to workers and the employer, other covered groups, such as dependents, pre-65 retirees, are deemed eligible to use the services. In over 60% of clinics, the services provided by the onsite clinic are free or offered at lower rates than standard network or community provider rate. However, it’s important to note that the IRS requires that clinics charge a “fair market” rate to persons with HSAs who want to use a clinic that provides more than first aid care.

Management Models

There are several models employers can choose to design, build and manage a worksite clinic: Employer-managed, Vendor-managed, Provider-managed, or a combination of these.

An employer can operate the center itself, hiring the staff as its own employees. About 18-30% of clinics are managed solely by the employer. However, most employers don’t want to take on the many compliance, staffing and management tasks so they contract for these services.

The vast majority of clinics are contracted out to a third-party vendor to build, manage and staff the center. In addition, a growing number of clinics (18-20%) are now run by hospitals or physician groups, who use or hire their own clinic and administrative staffs or utilize existing provider facilities to serve the employee population.

Finally, an increasing number of employers are participating in shared, multi-employer clinics, located either on one employer’s location or centrally located. These may be owned by the employers or the employers could contract with a provider or outside vendor who specializes in this type of center. The vendor will build, staff and manage the facility either at the request of a group of employers or will solicit employers in a specified geographic area.

Regardless of the model used, it’s key that employer remain engaged in provider selection, center oversight, strategic and policy direction.

Onsite Clinic Staffing

Staffing practices vary from one onsite clinic to another, though over 60% of facilities are led by a Nurse Practitioner or Physician’s Assistant. In many onsite clinics, a physician may be present during all hours or part-time, alongside supporting nurses and staff. Some onsite clinics provide various pharmacy, specialty or ancillary clinical services such as chiropractic, massage, occupational therapy, physical therapy, dentistry, optometry, etc., depending on employee request or employer onsite clinic strategy.

In addition, a growing number are utilizing telemedicine vendors to supplement the services after hours or to those in remote locations. The vast majority of clinics are not open nights, weekends or holidays.

NAWHC recommends employers ensure there is a connection with local providers by the clinic staff. This helps deal with the 40%+ of workers who come to the clinic and don’t have a personal physician, as well as to ensure continuity and coordination of care with those patients’ who have a doctor. This will avoid additional fragmentation of care.

Onsite Clinic Hours

Typically, onsite clinics are either open full-time, meaning that they are open during the typical employee workday, or part-time, where they may be a set schedule of limited days or hours per week that the clinic is open. Some onsite clinics even offer after-hours or weekend availability. For locations with 24 hour shifts, the hours may be longer. Availability also varies depending on location of workplace and the number of employees.

One Example: The City of Mesa's Clinic

The Increasing Use of Onsite and Near-site Clinics

In 2018, NAWHC conducted national benchmarking surveys of employers of all sizes and industries. In the most recent survey, the key findings were:

  • A full one-third (33%) of US employers with 5,000 or more employees offer general medical worksite clinics in 2017, up from 24% in 2012. 
  • Worksite clinics focused on occupational health* are still slightly more prevalent (38%), but not growing as fast as those offering general medical services. 
  • While just 16% of organizations with 500-4,999 employees currently provide a general medical clinic, another 8% say they will add one by 2019. 

NAWHC’s Role in Developing and Expanding Onsite Clinics

NAWHC helps organizations of all sizes create and expand onsite and near-site clinics through its educational programs, benchmarking surveys, networking roundtables, website resources and research projects.

Our unbiased and objective information and opportunities for learning and sharing experiences will help you set your objectives and select the appropriate design, programs, measures, vendors and consultants to realize your onsite clinic vision and bring outstanding benefits to your organization and its employees.

For information on the value of membership and to obtain an application, go to our Membership page.

National Association of

Worksite Health Centers

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